Privacy Policy

Overview

Richards' Roofing Inc. ("we", "us", "our") respects your privacy. This policy explains what information we collect when you use our website, request an instant estimate, or contact us, and how we use and protect that information.

Information We Collect

• Contact details you submit: name, email address, phone number, and property address.
• Project details you provide: roofing material preference, roof age, layers, insurance information.
• Technical data: IP address, browser type, device info, and pages viewed, for security and analytics.
• Satellite measurement data derived from your address (publicly available imagery) to estimate roof size.

SMS & Communications Consent

By submitting your phone number through our quote form and checking the consent box, you expressly authorize Richards' Roofing Inc. to contact you by phone call, text message (SMS), and email about your roofing estimate, scheduling, follow-up, and related service updates, including via automated dialing systems.

Message and data rates may apply. Message frequency varies. Consent is not a condition of purchase. You may opt out of text messages at any time by replying STOP to any message, or contact us at 321-482-7220 to be removed from calls or email. Reply HELP for assistance.

We do not share, sell, or rent your mobile phone number or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

How We Use Your Information

• To prepare and deliver your roof estimate.
• To schedule and conduct a free on-site inspection.
• To respond to questions and provide customer service.
• To send service updates, appointment reminders, and project status messages.
• To improve our website, services, and pricing accuracy.
• To comply with legal obligations and protect against fraud or abuse.

How We Share Information

We share your information only with trusted service providers who help us operate our business — such as our scheduling and CRM platform, our email and SMS delivery providers, and cloud hosting providers — and only to the extent necessary to deliver our services. We may disclose information if required by law or to enforce our agreements. We do not sell your personal information.

Data Retention & Security

We retain lead and project information for as long as needed to provide our services and meet legal, accounting, and warranty obligations. We use reasonable administrative, technical, and physical safeguards to protect your information, but no system is 100% secure.

Your Rights

You may request access to, correction of, or deletion of your personal information by emailing us at 321-482-7220. You may opt out of marketing communications at any time.

Children

Our website is not directed to children under 13 and we do not knowingly collect their information.

Contact

Questions about this policy? Contact Richards' Roofing Inc. at 321-482-7220 or 321-482-7220.